An urgent payment from Centrelink is a fast-tracked financial support option designed for individuals experiencing severe financial hardship due to unforeseen circumstances.
Unlike regular payments, urgent payments are processed quickly to address immediate needs such as overdue rent, medical bills, or essential living expenses. However, they are typically deducted from your next scheduled payment.
How to Request an Urgent Payment
To successfully request an urgent payment, it’s crucial to clearly communicate your financial hardship and provide supporting evidence.
Here’s a step-by-step guide on what to do and say:
1. Contact Centrelink Immediately
The first step is to reach out to Centrelink as soon as you realize you need urgent assistance. You can call their dedicated helpline at 132 850, visit a Centrelink office in person, or use your online myGov account.
What to Say:
- Clearly explain your financial situation and why you need the payment urgently.
- Provide specific details about the hardship you’re facing (e.g., eviction notice, medical emergency).
- Mention any supporting documents you have that prove your situation.
Example Script:
“Hi, I’m calling because I’m in severe financial hardship and need an urgent payment. I have overdue rent and an eviction notice that I can provide as proof. Can you help me process this quickly?”
2. Apply for Advance or Crisis Payments
Centrelink offers different types of payments for emergencies:
Advance Payment
If you’re already receiving Centrelink benefits, you may be eligible for an advance payment. This allows you to access part of your future payments early.
What to Say:
- Ask if you qualify for an advance payment.
- Confirm the amount available and repayment terms.
Example Script:
“I’m currently receiving JobSeeker payments. Can I apply for an advance payment to cover my urgent expenses?”
Crisis Payment
Crisis payments are one-off payments available in extreme situations such as domestic violence, natural disasters, or being released from prison.
What to Say:
- Explain your specific crisis and ask if you qualify.
- Provide necessary documentation like police reports or medical records.
Example Script:
“I’ve recently experienced domestic violence and had to leave my home. Am I eligible for a crisis payment?”
3. Submit Your Request Online or In-Person
If calling isn’t an option, you can submit your request through your myGov account linked to Centrelink or visit a Centrelink office. Make sure all required documents are included in your application to avoid delays.
Eligibility Criteria for Urgent Payments
To qualify for an urgent payment, you must demonstrate:
- Severe financial hardship due to unforeseen circumstances
- A valid reason why the payment is needed urgently (e.g., essential bills, eviction risk)
- Supporting evidence such as overdue notices or medical bills
Centrelink typically allows up to two urgent payments per year unless exceptional circumstances apply (e.g., funeral expenses or departmental delays).
Tips for Success
- Be Prepared: Have all relevant documents ready before contacting Centrelink.
- Be Honest: Clearly explain your situation without exaggerating.
- Follow Up: If you don’t hear back within a reasonable time, follow up with Centrelink to check the status of your request.
- Explore Alternatives: If denied, consider community organizations like the Salvation Army or St Vincent de Paul Society for additional support.